The goal of the police department is to hire those who are the most qualified and ethical so we can deliver the highest level of police service---with fairness, honesty, and integrity. However, and unfortunately, a customer occasionally will feel that an employee acted inappropriately or did not deliver the level of service that was expected.
The Internal Affairs section of the Professional Standards Division conducts professional and objective investigations regarding allegations of misconduct or poor customer service.
Each complaint is investigated thoroughly to determine whether there is sufficient evidence to sustain the allegation and take disciplinary action. The investigative process also identifies the need for additional training or policy implementation or revision.
File A Complaint
Formal complaints may be filed by completing the Statement of Complaint packet (PDF). The original complaint packet may be turned in at the Cedar Hill Police Department or mailed to the Cedar Hill Police Department. Complaints may also be sent by email. If you have questions regarding a formal complaint, you may contact Lt. Colin Chenault.
Informal complaints may be discussed with any on duty supervisor who can be contacted at (972) 291-5181, ext. 2400.